AC&C can empower IT managers with the up-to-the-minute information needed to make mission-critical decisions quickly and with confidence. Today's distributed computing environment has made change management a nightmare for many organizations. AC&C’s Help Desk solutions make it a breeze. New hires, employee transfers, system upgrades, and other frequently repeated tasks can be managed with ease. Call management is the ability to accurately and effectively log, track, hold, forward and escalate calls as necessary, preventing any call from being lost or forgotten.

Fast becoming the quintessential, pivotal point for corporations seeking to maximize efficiency, the automated help desk optimizes service and minimizes costs. Help Desks can provide the essential core foundation for a whole suite of advanced products and services that radically transform management's ability to control its internal and external business environment. Help Desk systems are designed to coordinate a variety of key enterprise-wide management tasks and functions including: problem management, complex scheduling, cost and asset management, configuration management, depot management and field service management as well as business processes and methodologies themselves. Processes that used to tie up senior managers for extensive periods of time can now be an automated function with senior managers reviewing outcomes and insuring consistency.

Successful help desk systems fill a void in the workplace by providing knowledge-rich relationships between the user and the system. In many applications, help desk software provides "wizards" (the experts) who guide us through the troubled waters to the land of resolution. The concept of human-centered approaches to information management is very appealing because it reveals that these systems have been developed with "people" in mind. All of us are now being required to quantify the results of our efforts. We have to prove that our work is value-added. Every company (and every individual) must position themselves for success in a marketplace that's becoming increasingly competitive. The relationship between the company and the help desk must be strong and focus on reaching beyond the traditional roles and concepts once held. Reengineering and workflow improvement initiatives are just the beginning. We need to know how to assess our core competencies, track our successes, and measure how our solutions are affecting business.

Information and understanding are not enough. Today's end-user is required to take action. Knowledge gives us the ability to be proactive and productive. It empowers us to meet and even exceed the expectations of today's business environment. Let AC&C empower you to be more productive.

White Papers

The following are white papers available for download.

Empowering the Help Desk
(Adobe Acrobat .PDF Format)

Reducing Software Expenditures Through Effective Metering
(Adobe Acrobat .PDF Format)